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Self-Service portal

Our secure portal enables document uploads, appointment requests, and real-time progress tracking on any device, slashing walk-ins, phone inquiries, and manual entry while seamlessly syncing to your CRM.

Employment

NewTrack provides centralized job application records, manages follow-ups, and organizes networking connections, streamlining the job search process and enhancing the ability to secure employment opportunities.

Settlement

NewTrack efficiently tracks and manages important tasks such as housing inquiries, documentation deadlines, community resources, and essential appointments, ensuring a smoother transition and integration into the new environment.

Language

NewTrack organizes language learning materials, tracking progress, scheduling practice sessions, and connecting with language tutors or conversation partners, fostering an immersive and structured approach to language acquisition.

Experience the unmatched efficiency of NewTrack and elevate your customer experience!

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NewTrack Features

Provides a timeline that follows the client journey from entry to reaching citizenship.

Clear records of employment history with details on job description, company, and company contact information.

Up to date records of classes which have already been attended and classes that have been registered in.

  • Create custom reports and dashboards to get a deeper insight into your data. 

Ensures all volunteer activity is tracked and logged to provide a simple and clear dashboard of hours and activities.

Measure the success of marketing methods used for each client to ensure maximum ROI on each marketing strategy.

Provide your clients with the ability to upload materials, schedule meetings and engage with their case manager.

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Mobile Ready

Take NewTrack with you wherever you go. By being mobile friendly, NewTrack provides not only service providers, but also clients and volunteers with the ability to access information and upload data anywhere. This ensures the data is as accurate and recent as possible.

Product Features

Administration & Reporting

  • Customizable Dashboards for staff performance and program insights
  • Standard Reporting and advanced analytics for informed decision-making
  • Basic Expense Tracking
  • Real-time Notifications & Alerts to stay updated

Client & Case Management

  • Centralized Client Management with role-based permissions
  • Flexible Case Management with customizable entities, fields, and forms
  • Comprehensive Activity Management with a customizable data model
  • Client Self-Service Portal for enhanced client interaction
  • Real-Time Data for up-to-date client insights
  • Intake, Assessment & Eligibility Forms tailored to your programs

Integration & Automation

  • Microsoft Office / O365 integration
  • Google Workspace (G Suite) integration
  • Email integration & mobile access
  • Mobile browser & native apps
  • iCARE Bulk Uploads
  • Canadian data hosting
  • Customizable Workflows & Process Automation
  • API / Web Services connectivity
  • Document & file management
  • Web portals and SMS integration (on roadmap)
  • Support via Implementation Service Partners and ISV product partners

Settlement & Employment Services

  • Manage Settlement & Resettlement Services efficiently
  • Support Employment Services with advanced analytics
  • Job Development (customizable to your organization)
  • Language & Learning Services management
  • Community & Volunteer Services
  • Track Community & Family Counselling Services
  • Manage Volunteers and program engagement
  • Conduct Survey Management for feedback and reporting
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Analyze
Customer Data

NewTrack empowers businesses to comprehensively analyze customer data by aggregating information from multiple touchpoints, enabling insights into customer behavior, preferences, and trends crucial for informed decision-making and personalized customer interactions.

Call us at

+1 (604) 562-5353

E-mail us

info@newtrack.org

Our office

2610 Victoria Drive, Vancouver BC V5N 4L2

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